At BeActive Plus, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
Returns
- You may return your item within 30 days of receiving it for a refund or exchange.
- To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
- Proof of purchase is required for all returns.
Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5-7 business days.
- Shipping fees are non-refundable.
Exchanges
- If you received a defective or damaged item, we will gladly exchange it for the same product.
- Please contact us within 7 days of receiving the item to initiate an exchange.
Return Process
- Contact our customer support team at contact@thebeactiveplus.com to initiate a return or exchange.
- Our team will provide you with return instructions, including the return shipping address.
- Pack the item securely and include your proof of purchase.
- Ship the item back using a trackable shipping method.
Non-Returnable Items
- Used or damaged items not due to manufacturing defects.
- Items returned beyond the 30-day return window.
Need Help?
For any questions or concerns about our Refund and Returns Policy, please contact us at contact@thebeactiveplus.com. We are happy to assist you!